Privacy Policy
Last Updated: January 1, 2026
1. Introduction
Scale Social AI, Inc. ("Scale Social AI," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:Visit our website
Sign up for our services
Submit content to our platform
Engage with our platform in any way
This website is not intended for children under 18, and we do not knowingly collect data from minors.
2. Who We Are & How to Contact Us
Controller: Scale Social AI, Inc. is the data controller responsible for your personal data.
Contact us: Email: support@scalesocialai.com
Mailing Address: Scale Social AI, Inc., 4801 Glenwood Ave Suite 500, Raleigh, NC 27612
3. What Personal Data We Collect
A. Personal Information
Identity Data: First name, last name
Contact Data: Email address, phone number
Technical Data: IP address, browser type, device details, operating system
Usage Data: Website interactions, page visits, engagement metrics
Marketing Preferences: Subscription preferences, email engagement
B. User-Generated Content
If you submit content to our platform, we collect and process that content including:
Content Data: Photos, videos, audio, text, and other media you upload
Metadata: File names, timestamps, device information, and location data embedded in files
Associated Identity Data: Your name, username, or other identifying information linked to your submissions
C. Aggregated Data
We may aggregate data for statistical purposes, ensuring it cannot be linked to an individual.D. Data We Do Not Collect
We do not collect or process sensitive personal data (e.g., racial or ethnic origin, religious beliefs, sexual orientation, health data, biometric data) or criminal records.
4. How We Collect Your Data
A. Direct Interactions
You provide data when you sign up for services, submit content, contact us directly, or participate in surveys, promotions, or competitions.
B. Automated Technologies
As you interact with our website, we automatically collect Technical and Usage Data through cookies, log files, and analytics tools (e.g., Google Analytics).
C. Third-Party Sources
We may receive data from trusted third parties, such as analytics providers, advertising partners, and publicly available sources.
5. How We Use Your Data
We process your data based on lawful grounds, including:Service registration: Identity, Contact – Contractual necessity
Customer support: Identity, Contact – Legitimate interest
Marketing & promotions: Identity, Contact, Marketing Preferences – Consent
Website security: Technical, Usage – Legitimate interest
Content processing & delivery: User-Generated Content, Identity – Contractual necessity
Content enhancement & modification: User-Generated Content – Contractual necessity / Consent
Automated Processing & AI
We may use artificial intelligence, machine learning, and other automated tools to process, enhance, or modify User-Generated Content. For details on how your content may be used, please see our Terms & Conditions.
Marketing Opt-Out: You can unsubscribe from marketing emails anytime by clicking "unsubscribe" in our emails or contacting us.
6. Mobile Number Usage (Scale Studio)
If you provide your mobile number through Scale Studio, we use it solely for the purposes described at the time of collection, such as account notifications, authentication, and service-related communications.
Non-Sharing: We do not share your mobile number with third parties for marketing or promotional purposes.
Message Frequency: Scale Studio users typically receive approximately 4–6 messages per month.
Disclosure: Message and data rates may apply.
7. Cookies & Tracking Technologies
Cookies help improve your browsing experience. You can accept or reject cookies using browser settings and disable tracking by adjusting privacy settings. We use cookies for website functionality, analytics, and to remember your preferences.
8. Data Sharing & Third Parties
We do not sell your personal data. However, we may share it with:
A. Business Clients
User-Generated Content may be shared with our business clients for marketing, promotional, and commercial purposes as described in our Terms & Conditions.
B. Service Providers
We work with trusted third parties including cloud hosting providers, payment processors, analytics providers, and AI and content processing services.
C. Business Transfers
If Scale Social AI undergoes a merger, acquisition, or asset sale, your data may be transferred to the new entity.
D. Legal & Regulatory Authorities
We may disclose data if required by law, fraud prevention, or law enforcement requests.
9. Data Security
We implement industry-standard security measures including encryption (SSL/TLS), secure access controls, and regular security audits. However, no system is 100% secure.
10. International Data Transfers
Some of our partners operate outside the U.S. If your data is transferred internationally, we ensure legal safeguards, such as Standard Contractual Clauses (SCCs) or similar frameworks.
11. Data Retention
We only retain personal data for as long as necessary for legal compliance, contractual obligations, and legitimate business needs. User-Generated Content may be retained indefinitely in accordance with the license granted in our Terms & Conditions.
Data Deletion Requests: You can request data deletion (see Section 12). Note that deletion requests for User-Generated Content are subject to the terms of any license you have granted.
12. Your Rights & Choices
You have the following rights under applicable laws:
Access Your Data: Request a copy of your data.
Correct Your Data: Update inaccurate information.
Delete Your Data: Ask us to erase your data (subject to legal exceptions and license terms).
Restrict Processing: Limit how we use your data.
Object to Processing: Stop certain types of processing, like marketing.
Data Portability: Request transfer of your data to another provider.
Withdraw Consent: If processing is based on consent, you can revoke it anytime.
How to Exercise Your Rights: Email support@scalesocialai.com with "Data Request" in the subject line.
13. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
14. Governing Law
This Privacy Policy is governed by the laws of the State of North Carolina, USA.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted here, and significant updates may be communicated via email.
16. Contact Us
For questions about this Privacy Policy:
Email: support@scalesocialai.com
Mailing Address: Scale Social AI, Inc., 4801 Glenwood Ave Suite 500, Raleigh, NC 27612
1. Introduction
Scale Social AI, Inc. ("Scale Social AI," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:Visit our website
Sign up for our services
Submit content to our platform
Engage with our platform in any way
This website is not intended for children under 18, and we do not knowingly collect data from minors.
2. Who We Are & How to Contact Us
Controller: Scale Social AI, Inc. is the data controller responsible for your personal data.
Contact us: Email: support@scalesocialai.com
Mailing Address: Scale Social AI, Inc., 4801 Glenwood Ave Suite 500, Raleigh, NC 27612
3. What Personal Data We Collect
A. Personal Information
Identity Data: First name, last name
Contact Data: Email address, phone number
Technical Data: IP address, browser type, device details, operating system
Usage Data: Website interactions, page visits, engagement metrics
Marketing Preferences: Subscription preferences, email engagement
B. User-Generated Content
If you submit content to our platform, we collect and process that content including:
Content Data: Photos, videos, audio, text, and other media you upload
Metadata: File names, timestamps, device information, and location data embedded in files
Associated Identity Data: Your name, username, or other identifying information linked to your submissions
C. Aggregated Data
We may aggregate data for statistical purposes, ensuring it cannot be linked to an individual.D. Data We Do Not Collect
We do not collect or process sensitive personal data (e.g., racial or ethnic origin, religious beliefs, sexual orientation, health data, biometric data) or criminal records.
4. How We Collect Your Data
A. Direct Interactions
You provide data when you sign up for services, submit content, contact us directly, or participate in surveys, promotions, or competitions.
B. Automated Technologies
As you interact with our website, we automatically collect Technical and Usage Data through cookies, log files, and analytics tools (e.g., Google Analytics).
C. Third-Party Sources
We may receive data from trusted third parties, such as analytics providers, advertising partners, and publicly available sources.
5. How We Use Your Data
We process your data based on lawful grounds, including:Service registration: Identity, Contact – Contractual necessity
Customer support: Identity, Contact – Legitimate interest
Marketing & promotions: Identity, Contact, Marketing Preferences – Consent
Website security: Technical, Usage – Legitimate interest
Content processing & delivery: User-Generated Content, Identity – Contractual necessity
Content enhancement & modification: User-Generated Content – Contractual necessity / Consent
Automated Processing & AI
We may use artificial intelligence, machine learning, and other automated tools to process, enhance, or modify User-Generated Content. For details on how your content may be used, please see our Terms & Conditions.
Marketing Opt-Out: You can unsubscribe from marketing emails anytime by clicking "unsubscribe" in our emails or contacting us.
6. Mobile Number Usage (Scale Studio)
If you provide your mobile number through Scale Studio, we use it solely for the purposes described at the time of collection, such as account notifications, authentication, and service-related communications.
Non-Sharing: We do not share your mobile number with third parties for marketing or promotional purposes.
Message Frequency: Scale Studio users typically receive approximately 4–6 messages per month.
Disclosure: Message and data rates may apply.
7. Cookies & Tracking Technologies
Cookies help improve your browsing experience. You can accept or reject cookies using browser settings and disable tracking by adjusting privacy settings. We use cookies for website functionality, analytics, and to remember your preferences.
8. Data Sharing & Third Parties
We do not sell your personal data. However, we may share it with:
A. Business Clients
User-Generated Content may be shared with our business clients for marketing, promotional, and commercial purposes as described in our Terms & Conditions.
B. Service Providers
We work with trusted third parties including cloud hosting providers, payment processors, analytics providers, and AI and content processing services.
C. Business Transfers
If Scale Social AI undergoes a merger, acquisition, or asset sale, your data may be transferred to the new entity.
D. Legal & Regulatory Authorities
We may disclose data if required by law, fraud prevention, or law enforcement requests.
9. Data Security
We implement industry-standard security measures including encryption (SSL/TLS), secure access controls, and regular security audits. However, no system is 100% secure.
10. International Data Transfers
Some of our partners operate outside the U.S. If your data is transferred internationally, we ensure legal safeguards, such as Standard Contractual Clauses (SCCs) or similar frameworks.
11. Data Retention
We only retain personal data for as long as necessary for legal compliance, contractual obligations, and legitimate business needs. User-Generated Content may be retained indefinitely in accordance with the license granted in our Terms & Conditions.
Data Deletion Requests: You can request data deletion (see Section 12). Note that deletion requests for User-Generated Content are subject to the terms of any license you have granted.
12. Your Rights & Choices
You have the following rights under applicable laws:
Access Your Data: Request a copy of your data.
Correct Your Data: Update inaccurate information.
Delete Your Data: Ask us to erase your data (subject to legal exceptions and license terms).
Restrict Processing: Limit how we use your data.
Object to Processing: Stop certain types of processing, like marketing.
Data Portability: Request transfer of your data to another provider.
Withdraw Consent: If processing is based on consent, you can revoke it anytime.
How to Exercise Your Rights: Email support@scalesocialai.com with "Data Request" in the subject line.
13. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
14. Governing Law
This Privacy Policy is governed by the laws of the State of North Carolina, USA.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted here, and significant updates may be communicated via email.
16. Contact Us
For questions about this Privacy Policy:
Email: support@scalesocialai.com
Mailing Address: Scale Social AI, Inc., 4801 Glenwood Ave Suite 500, Raleigh, NC 27612
